Covered
Defects in materials or workmanship under normal household use, subject to category and proof of purchase.
Warranty
Coverage explained without ambiguity.
Warranty guidance for tools, batteries, chargers, and accessories under normal household use.
Coverage logic
Policy content needs hierarchy, not a wall of text.
Coverage, exclusions, and claim preparation are separated into clear modules so customers understand the route before contacting support.
Not covered
Misuse, unauthorized modification, commercial abuse, cosmetic wear, consumables, and improper storage.
Before a claim
Collect the order number, product name, purchase date, photos, and a short explanation of the issue.
System context
Treat the product system as the warranty record.
The product, battery, charger, attachment, and proof of purchase all help support understand the issue quickly.Next step